Privacy Policy

Privacy Policy – Eyona Pets

Effective Date: 27 July 2026

At Eyona Pets, your privacy is not just important—it is a priority. We are fully committed to protecting your personal data and ensuring transparency in how your information is collected, used, and safeguarded. This Privacy Policy outlines your rights and our responsibilities when you interact with our website and services.

1. Information We Collect

We collect only the information necessary to provide you with a seamless and secure shopping experience.

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (securely processed via certified third-party providers)

Technical & Device Information

  • IP address

  • Browser type and version

  • Time zone and location data

  • Cookies and tracking technologies

Order & Transaction Information

  • Purchase history

  • Product preferences

  • Customer service interactions

2. How We Use Your Information

Your data is used responsibly and only for legitimate business purposes, including:

  • Processing and delivering your orders efficiently

  • Providing customer support and responding to inquiries

  • Sending important updates, confirmations, and promotional offers (with your consent)

  • Improving website functionality, user experience, and product offerings

  • Detecting, preventing, and investigating fraud or security issues

3. Legal Basis for Processing (GDPR Compliance)

Where applicable, we process your data under the following legal bases:

  • Your consent

  • Fulfilment of a contract (order processing and delivery)

  • Compliance with legal obligations

  • Legitimate business interests (service improvement and fraud prevention)

4. Data Sharing & Disclosure

We respect your privacy and do not sell, trade, or rent your personal information. Your data may only be shared with:

  • Trusted service providers (payment gateways, shipping partners)

  • Analytics and marketing tools (to improve services)

  • Legal authorities if required by law or to protect our rights

All third parties are obligated to keep your data secure and confidential.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience by:

  • Remembering your preferences

  • Analysing site traffic and performance

  • Personalising content and offers

You may disable cookies via your browser settings; however, some features of the website may not function properly.

6. Data Retention Policy

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal, tax, and regulatory obligations

  • Resolve disputes and enforce agreements

7. Your Rights

You have full control over your personal data. Depending on your jurisdiction, your rights may include:

  • Accessing the data we hold about you

  • Requesting corrections or updates

  • Requesting deletion (“Right to be Forgotten”)

  • Objecting to or restricting data processing

  • Opting out of marketing communications at any time

To exercise your rights, please contact us directly.

8. Data Security Commitment

We implement strict security measures, including encryption, secure servers, and access controls, to protect your personal data. While we strive for the highest level of security, no system is completely immune to risks; however, we continuously improve our safeguards.

9. Third-Party Links

Our website may contain links to external websites. Eyona Pets is not responsible for the privacy practices or content of third-party platforms. We encourage users to review their policies independently.

10. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be clearly posted on this page with an updated effective date. Continued use of our website constitutes acceptance of these changes.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

📧 Email: Hello.eyonapets@gmail.com
🏪 Store Name: Eyona Pets

By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.